How we protect and handle your data
At govhelper.ae, we believe privacy is a fundamental right. This policy explains how we collect, use, and protect your information when you use our AI-powered government services platform.
When you create an account, we collect your name, email address, and preferred language. For UAE Pass integration, we receive only verified identity information necessary for government service access.
We collect information about how you interact with our AI assistant, including chat conversations, service inquiries, and feature usage to improve our services.
When you upload documents for processing, we temporarily store and analyze them to provide assistance. Documents are automatically deleted after 30 days unless you choose to save them.
All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption. Our encryption keys are managed through UAE-based hardware security modules.
All servers and data centers are located within the UAE, ensuring compliance with local data sovereignty requirements and providing optimal performance.
Strict role-based access controls ensure only authorized personnel can access your data, with all access logged and monitored for security purposes.
We conduct regular security audits and penetration testing to ensure the highest levels of data protection and system security.
You can request a copy of all personal data we hold about you at any time.
You can update or correct your personal information through your account settings.
You can request deletion of your account and associated data, subject to legal retention requirements.
You can export your data in a machine-readable format to transfer to other services.
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Our team is here to help you understand how we protect your data.
Contact Privacy Team